Introduction
Dintrawo acknowledges the value of privacy for our clients. Being a Hong Kong-based travel bag company, we ensure that all your information is kept private and that you have a safe and secure experience with us. This Privacy Policy details how we collect, use, and keep your data safe when visiting our website and using our services.
Definition of personal data
In this Privacy Policy, "Personal Data" means all information that could identify the individual, including your name, address, phone number, email address, or any other details you supply to us in connection with our services or when purchasing our products.
Information we collect
On using our website, we could collect some of the following data:
- Personal details: This includes name, contact information, and delivery address.
- Order information: Whenever you buy from us, we may collect details like what you ordered, the method of payment (cash on delivery), and how you want the product to be delivered.
- Usage data: We may collect information on how you use our website, such as your browsing patterns and IP address. This helps us improve the functionality and user experience of the website.
How we use your information
We use the information we collect for the following purposes:
- Order fulfillment: To process and deliver your orders accurately.
- Customer service: To respond to any inquiries or concerns you may have regarding our products and services.
- Improving user experience: To enhance our website’s functionality and offer a more personalized experience.
Children’s privacy
Dintrawo's website is not for children under 13 years of age. We do not knowingly collect or solicit personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so that we can delete this data.
PDPO compliance (Personal Data (Privacy) Ordinance)
Being a Hong Kong-based company, we adhere to the Personal Data (Privacy) Ordinance,
or in short, PDPO. Such ordinance outlines how personal data is properly managed. It
includes being correctly and lawfully obtained and not used for purposes other than
those specified, kept accurate and up to date, and protected against unauthorized
access.
We take reasonable measures to ensure that your personal information is protected.
We will not disclose to any third parties your personal information except where we
are required by law or to fulfill our obligations to you, such as for delivery
purposes.
Data retention
We keep your personal data only for as long as is necessary to achieve the purposes for which we collected it, including complying with legal, accounting, or reporting requirements. Your personal data will be securely deleted once it is no longer needed.
Your rights
Under the PDPO, you have the right to:
- Access: You may request access to the personal data that we hold about you.
- Correction: Editing You are entitled to make requests about corrections of any inaccuracies or incompleteness of your personal information.
- Eradication: Based on certain conditions, you are eligible to request the removal of any personal information held.
Data safety
We respect the privacy of your personal information and use various technologies and procedures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
Changes to this privacy policy
We may update this Privacy Policy from time to time. We will post any changes to the revised policy on our website with an updated date. Please check back regularly to learn about the latest changes to this policy and how we are protecting your personal information.
Contact us
In case of questions or concerns relating to this Privacy Policy or any aspect of our protection of your personal information, feel free to contact us via [email protected]. We will help you.