At Dintrawo, we are dedicated to delivering exceptional travel bags that cater to all our customers' needs. We respect your requirements, and should you experience dissatisfaction with a purchase from us, our return and refund policy allow you the chance to feel satisfied once again. Below are some terms for return and refund:
Returns
We accept returns up to a certain period from the date of delivery. For an item to
be returned, it has to be unused, and it has to be in its original packaging and in
a condition that can be resold. In case you want to return an item, contact our
customer service team with your order details.
Our customer service team will guide you through the return process. Please note
that the cost of returning the product will be the responsibility of the customer
unless the return is due to a mistake on our part, such as a defective or incorrect
item.
Refunds
We will check the product returned to see whether it is within the criteria for
returning. In the event of the return being valid, you will get refund in your bank
account. It will take some days for the refund to get processed into your bank
account.
Shipping costs are non-refundable. As a result, the amount paid for shipping at the
time of purchase will be deducted from the refund.
Non-returnable items
Certain items are non-returnable and non-refundable, including products that have been used or damaged, or those returned without the original packaging. Items that were specially ordered or personalized are also not eligible for return.
Damaged or defective products
If you receive a damaged or defective product, please notify us immediately. We will assist you in returning the product and issuing a replacement or refund as appropriate.
Changes to the return and refund policy
We may update or modify this policy at any time. All changes will be posted on our website, and the new policy will apply to all returns and refunds made after the change.
Contact us
If you have questions or concerns about our return and refund policy, please feel
free to contact us at [email protected]. We are here to ensure a smooth and
satisfactory shopping experience.
Thank you for choosing Dintrawo!